Activate your SIM card via the ookyo app > HQ > My Profile > ‘Activate SIM card’. You’ll need to
- log in to the ookyo app using your registered email and password
- input the SIM serial number, which is printed on the back of your SIM card
- select the number to activate
Note: if you don’t self-activate the SIM card, it’ll eventually be activated when your delivery status changes to “Delivered”
TIP for port-in customers
- If you’re porting in from Hotlink, it’ll be auto-activated. You’ll receive an SMS on your existing Hotlink SIM card to start using the ookyo service.
- If you’re porting in from other telcos,
- You'll receive a port-out confirmation SMS on your old SIM and you need to reply to it, so make sure your old SIM is still in a working mobile device for this to happen.
- When you receive the ookyo SIM, you’ll start using the ookyo service on a temporary number while we process your port-in request.
- Upon successful port-in, you'll notice that there'll be no network service on your old SIM. This means we have magically converted your new ookyo SIM from the temporary number to your existing number. If you bought any passes or topped-up your wallets while using the temporary number, it'll still be there!