Here're a few ways:-
- ookyo app comes built with lots of self-serve functions like renewing your plan, top up credit, buying and tracking your Unlimited Apps, re-try port in, add new line, and checking up on your Google Play Rewards
- FAQs and info on the website
- Fuzzy the chat bot. You'll need to log-in to the website or app to get to Fuzzy
- Drop us a message on Facebook
Here's what Fuzzy the chat bot can do:-
- Guide you on different topics (eg: the service, products and managing your account). Just scroll through and take your pick
- Help you raise a ticket to the support team for additional help
P.S.: you can get shortcuts to these features by tapping on the top right of the chat window.