campaign ends 31st July 2018
1. Q: What is the RM5 Google Play promotion about?
A: The promotion offers users FREE purchase for their favourite in-app or app upon making their 1st purchase using Hotlink credit , Maxis bill or Ookyo on Google Play Store on apps or in-app items priced at RM5 or below.(http://www.Hotlink.com.my/googleplay)
2. Q: Is the promotion for all ookyo subscribers?
A: The promo is for all ookyo subscribers but only applies for their 1st time purchase in Google Play Store via Maxis/Hotlink/Ookyo billing. If you have previously made a purchase in Google Play Store via Maxis/Hotlink/Ookyo billing, you will not be eligible for the promo.
3. Q: Does this mean if I purchase an item that costs RM5 I will get it for free?
A: Yes, you will be charged RM0 i.e. Free if purchase costs less than or equals to RM5.
4. Q: What if the item I wish to purchase costs more than RM5?
A: If it costs more than RM5, you will enjoy a maximum discount of RM5 and the difference will be charged from your ookyo wallet. Example (Item price: RM10 and Price You Pay: RM5)
5. Q: Why can’t I complete my 1st time Google Play purchase?
A: If you get an error message that says ‘Payment Unsuccessful’, ensure that your ookyo wallet has enough credits to cover the additional amount of your purchase item if it is more than RM5. For example:
- Google Play Item purchased = RM10.
- ookyo wallet balance = RM1
- Result: Payment unsuccessful
6. Q: What If the in-app or app purchase itself costs less than RM5?
A: If the item costs less than RM5, it’s 100% free.
7. Q: Why doesn’t Google Play Store show me the discounted price when making a purchase?
A: The promo is only applicable for Maxis/Hotlink/Ookyo billing purchases for Google Play Store items. The discount will only be reflected upon purchase of the item. Ensure that you select "Bill my Maxis/Hotlink/Ookyo account". You will see the discounted amount charged in your confirmation SMS.
8. Q: Am I eligible for the RM5 promo if I have made a purchase on Google Play before?
A: Unfortunately you won’t be able to enjoy the promo but you can still purchase your normal Google Play items.
9. Q: What is the minimum purchase to enjoy the RM5 promotion on Google Play?
A: No minimum purchase required.
10. Q: What is the promo period start and end date?
A: The promo commences at 01-June-2018 (00.00am) and ends at 31-July-2018 (23.59pm).
11. Q: How many times can I enjoy the RM5 promotion?
A: You may only enjoy it once, upon your first Google Play purchase made via ‘Maxis/Hotlink/Ookyo Billing’
12. Q: I have made a purchase on Google Play with my credit/debit card before. Do I still qualify?
A: Yes, the promo is for users, who are making a Google Play purchase via Maxis/Hotlink/Ookyo billing for the 1st time.
13. Q: What games, apps and in-app purchases are covered by the RM5 promotion?
A: All games, apps and in-app purchases are covered by the promotion.
14. Q: If the games, apps and in-app items I wish to purchase are covered by other discounts or offers will I be able to enjoy all off them?
A: You will get to enjoy all of it. All discounts are stackable. However, Maxis ,Hotlink & Ookyo will not be liable for non-fulfilled discounts from third parties. Maxis, Hotlink & Ookyo only offers RM5 rebate for 1st time purchases made via Maxis/Hotlink/Ookyo billing which are charged to your Hotlink / Ookyo credit or your Maxis bill.
15. Q: I purchased an in-app item that cost less than RM5 and did not realize the unused difference cannot be carried forward, is there any way I can get it back?
A: No, you are unable to do so. However the purchase you made is 100% FREE.