I'm an existing ookyo user. What happens from now until the 21 Jan 2020?

You don’t have to lift a finger – just keep your ookyo active and you will be auto-switched to Hotlink RED on 21 January 2020.

In addition to that, we have a Hotlink RED Welcome offer just for you!
You will enjoy FREE 8GB valid for 30-days with Non-Stop Social* upon the switch.

That’s not all!
You also get to enjoy this exclusive offer for only
RM30/month (NP: RM45) for next 12 months**

We’ll keep you posted on how to get this offer!

*inclusive of Facebook, Instagram, Twitter, Snapchat and Pinterest
**Available starting from 21 February 2020.

Why Wait till 21 January 2020?

We’re ironing out all the details to make your move to Hotlink RED as seamless as possible. Not only that it costs you nothing when we switch you to Hotlink on 21 January 2020, you can continue to use your existing SIM card and enjoy the welcome offer! All you need to do is to keep your ookyo active.

What Happens to Your ookyo from Now until 21 January 2020?

1. You can still continue to use and renew your ookyo base plan, purchase unlimited add ons and top up your ookyo wallet as usual from now until 20 January 2020.
2. If your payment method is on auto-renewal:
   1. You will not be able switch to non-auto renewal payment from 20 December 2019 onwards.
   2. Your plan will be automatically be renewed until 21 January 2020 and will be migrated to Hotlink RED unless you terminate the service by going to the ookyo app > HQ > your profile > Terminate.
3. If your payment method is on non-auto renewal:
   1. You will not be able to pay for your plan in advance from 20 December 2019 onwards.
   2. You will not be able to renew your plan if your account is in Grace status from 19 January 2020 onwards.
4. Important: Please ensure that you have fully utilized the amount in your Google Play wallet before 20 January 2020 by purchasing Google Play store products or in-app purchases.

What will Happen to Your ookyo After 21 January 2020?

1. Your ookyo will be auto-switched to Hotlink RED.
2. You will be able to start to enjoy our exclusive offer of a FREE 30-day 8GB data and FREE Non-Stop Social.
3. Any ookyo wallet balance will be transferred to your Hotlink RED.
4. Google Play wallet balance will NOT be transferred. Do ensure you have fully utilized the amount in your Google Play wallet before 20 January 2020 by purchasing Google Play store products or in-app purchases.
5. To manage your Hotlink RED easily, do download Hotlink RED app via the Google Play store.